These terms and conditions of use govern the use of the Hortacasa Portugal website.


The information contained on this site is the property of the private limited company Turbilhão de Domivas, Lda with headquarters in Quinta do Pedro, Bairro da Formiga, 7540-236 Santiago do Cacém.

Objectives/Services:  Our website has as main objective to offer its users institutional information and offer of local accommodation services. If you wish to get in touch with Hortacasa Portugal regarding matters related to this website, you can do so through the contacts on the page www.hortacasaportugal.com.

Access to and use of this website is the sole responsibility of the user, who is subject to acceptance of these terms and conditions of use, the privacy policy and data processing transcribed here. The use of this website as well as the relations between Hortacasa Portugal and users are governed by applicable Portuguese legislation.

Hortacasa Portugal reserves the right to change these terms and conditions of use, or revise the privacy and data processing policy in these identified whenever it sees fit, at any time, with or without prior notice. Click on the “Terms of Use” located on the website to consult its current version. The most current version of the Terms and Conditions of Use supersedes all previous versions.

If you do not agree with these Terms and Conditions of Use, do not use the website. These Terms and Conditions of Use and the Privacy Policy constitute a contract between the customer and Hortacasa Portugal and apply to the use of this website. It is the user's responsibility to read and review them whenever they access the website, in order to be aware of any changes made, as they affect their rights.


When booking any reservation, the Customer must correctly fill in the respective form, indicating, namely, the name, the number of adults and children, the entry and exit dates, always subject to confirmation of availability by Hortacasa Portugal, as well as their personal data and payment information, being fully responsible for the choices made and for the information provided, which must be complete, true and up-to-date.

With the confirmation of the reservation data by the Customer, a reservation code is assigned to him, which must be referenced in all contacts with Hortacasa Portugal.

Booking conditions: 50% signaling of the total amount of the stay in reservations made via email or social networks. The rest is paid until the day of Check-in, by bank transfer. We do not accept payments on site, with the exception of any fee to be charged additionally (animal fee or any other type of meals requested after booking).

In reservations using the reservation form on the website, payment is made in full and through stripe.

Booking cancellation:

Cancellation: If you cancel the reservation in whole or in part up to 15 days before the arrival date, the accommodation will refund the deposit payment.

Late Cancellation: The hotel will charge the deposit amount to the guest. 

Cancellation up to 3 days before arrival, NO SHOW or Early Departure will be charged the amount of the stay.

Minimum stays: 2 nights any time of the year.

Pets: São permitidos animais de estimação mediante aviso prévio. Taxa adicional de 20€ por animal, por estadia (não é por noite). 

Check in: between 3 pm and 7 pm. Outside these hours, prior notice of arrival time is required and is subject to an additional fee.

Check-out: until 11:00 am.

The characteristics of the Accommodation are those stated in the reservation. However, since the photographs were not taken on the day the Client made the reservation, there may be non-substantial differences between the photograph and reality on the date of enjoyment of the services contracted by the Client, which do not entitle the Client to any modification. of the Contract.

The prices shown are per room, however they can be shown per person or depending on other characteristics, which in any case will be duly indicated on the Site when making a reservation.

If the Customer shows up with more people than those indicated in the reservation to use the Accommodation, those responsible for the Local Accommodation may refuse their entry, a situation for which Hortacasa Portugal cannot be held responsible.

As a rule, the Accommodation can be used from 3:00 pm on the day of arrival and must be left free before 11:00 am on the day of departure (in both cases, at the local time of the respective Accommodation). Staying in the Accommodation beyond the departure time may lead to the payment of additional amounts, which are the sole responsibility of the Client.

The Client must comply with the internal regulations for the use of the Hotel, and Hortacasa Portugal cannot be held responsible for damages suffered by the Client as a result of the violation thereof.


“Website content” means all the information on this website, namely text, images, photographs, videos, illustrations, graphic design and web design.

All content is protected by Copyright and Related Rights, and Industrial Property Rights, under Portuguese and European Union laws, international conventions and other laws, and cannot be used outside the conditions accepted on this website and without consent from Hortacasa Portugal.

The contents contained in the website, or any other industrial or intellectual property rights contained therein, are the property of Hortacasa Portugal, its use by unauthorized third parties being expressly prohibited. The content of the website is provided for information and personal use only, and cannot be used, copied, reproduced, distributed, transmitted, disseminated, sold, licensed or, in any other way, exploited for any other purpose without prior written consent. of the respective owner. The user declares not to use, disable or interfere with security-related features of the Website and the Application.

The user may, however, print material contained in this website, provided that it is not altered, whether for personal and non-commercial use, and maintains the indication of the source and copyright, and provided that any other indication of ownership is not removed.

Nothing on this website should be interpreted as granting any type of license or other authorization to use its users.

The Website may contain images or other materials whose copyright belongs to third parties, such as suppliers or other entities that contribute to its creation or maintenance (such as, for example, stock photos).

Although the personal data provided to Hortacasa Portugal is within the scope of the privacy and data processing policy contained in these terms and conditions of use, any information or other content that the user transmits through this website, whether through electronic mail, sending files or otherwise, will be deemed non-confidential and non-proprietary.


The user agrees that the use of the Website is at his own risk. To the fullest extent permitted by law, Hortacasa Portugal is exempt from any warranties, express or implied, in relation to the use of the Website.

Hortacasa Portugal reserves the right to make changes and corrections, change the name, suspend or close the website when it deems appropriate and without prior notice to users.


The User may download or copy material strictly for personal use, with Hortacasa Portugal retaining the respective copyright.

The User undertakes not to attack or illicitly use Hortacasa Portugal's systems or websites, being responsible for and bearing all costs associated with illicit actions attributed to him.

Among others, the following are considered illegal actions:

a) Test and assess the vulnerability of the system and break the installed security;

b) Install or try to install a virus on the portal;

c) Sending unsolicited emails that include promotions or advertising for products or services;

d) Triggering or attempting to trigger “denial of service” attacks (an attempt to make a system's resources unavailable to its Users).


Hortacasa Portugal reserves the right to interrupt or suspend access to the Hortacasa Portugal websites, for the period it deems necessary, for any technical, administrative, force majeure or other reasons. Without prejudice to the provisions of the previous number, Hortacasa Portugal cannot be held responsible for any suspension or interruption of access that may occur for reasons that are not attributable to it or that are attributable to mere negligence.


Without prejudice to the confidentiality commitment (which must be taken as an obligation of means) regarding the use of personal data (to find out about our policy on the use of personal data click here), Hortacasa Portugal warns that there are risks related to the Internet and databases, it being possible that the personal data contained in the website may be captured and/or transferred by third parties, namely in countries where personal database protection systems are still in underdeveloped stages and where protection sparse and ineffective. Users accessing the Hortacasa Portugal website must accept the risks inherent to their activity as an internet user, namely the risk of possible transfer of open data.


Users of Hortacasa Portugal websites declare and guarantee that they are perfectly aware of the characteristics and constraints, limitations and defects of the Internet, and in particular that data and information transmissions via the Internet only benefit from relative technical reliability, circulating in heterogeneous networks of characteristics and different technical capacities, which disturb access or make it impossible in certain periods.

Users acknowledge that any website/portal is subject to interference by unauthorized third parties and that it may consequently be interrupted, and that information circulating on the Internet is not protected against possible deviations (free access), against possible viruses, and that any person is likely to create a link with access to the website/portal and/or the elements contained therein, accepting the inherent risks. Hortacasa Portugal cannot, under any circumstances, be held liable for accidental or voluntary damages suffered by users and caused or not by third parties in the context of the use of services provided on the websites or elsewhere on the Internet that they have accessed through it. Hortacasa Portugal is not responsible for any damage that may be caused by using the service, including virus contamination.


Through our Privacy and Personal Data Protection Policy, it is intended to make Users aware of the general rules for the processing of personal data, which are collected and treated in strict respect and compliance with the provisions of the personal data protection legislation in force. at all times, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

Keeping this information allows Hortacasa Portugal to continue to provide personalized services without interruption.


These Terms and Conditions of Use and any rights and licenses granted herein cannot be transferred or assigned by the user, however, they may be assigned by Hortacasa Portugal to third parties, without any restriction.


These Terms and Conditions of Use and the Privacy Policy will be governed by Portuguese law and will be interpreted in accordance with Portuguese law.

Conflicts and disputes of any nature relating to the formation, execution or interpretation of this Agreement will be governed by Portuguese law.